Areas of Expertise
Core competencies and technical proficiencies
Technical Systems
- • CRM & AI Implementation
- • System Administration
- • Infrastructure Management
- • Security & Compliance
Leadership
- • Team Development
- • Strategic Planning
- • Budget Management
- • Process Improvement
Business Impact
- • Project Management
- • Data Analytics
- • Vendor Relations
- • Change Management
Career Journey
Two decades of IT leadership and innovation
Director of IT and Technical Operations
TheVets • 2024 - Present
Leading technical operations and driving organizational excellence through innovative solutions.
- • Created culture of accountability and leadership
- • Implemented AI solutions for management systems
- • Managed technical infrastructure and budget
Director of Technology
BetterVet • 2021 - 2024
Scaled technical operations and infrastructure during rapid company expansion.
- • Scaled from 1 to 27 US cities
- • Managed CRM, AI, and infrastructure projects
- • Led technical team recruitment and training
Manager, Account Review and Coaching
Constant Contact • 2014 - 2017
Led email marketing excellence and team development initiatives.
- • Built high-performing email marketing teams
- • Created Salesforce dashboards and analytics
- • Improved customer education and satisfaction
Manager, Technical Support
LogMeIn • 2006 - 2014
Led global technical support operations and team development.
- • Managed 24x7 global support teams
- • Improved NPS/CSAT metrics
- • Generated $2.5M in support-to-sales conversions
Let's discuss how my experience in technical leadership and team development can benefit your organization.
Education
Academic achievements and continuous learning
Endicott College
MBA/MS, Information Technology
TBD
Georgia Southern University
BBA, Business and Information Systems
2002
Georgia Southern University
BA, History, Asian Studies
1996